KAROO ALOE · Contact
Corrections first.
Everything else
second.
One mailbox, read by a person, usually within two working days. Orders and parcels are the one thing we genuinely cannot help with.
Write to us about
- A price, a pack size or a policy on this site that no longer matches the listing.
- A factual error, including anything botanical — we would rather be corrected than repeat it.
- A product you would like read properly for a future report.
- Press, syndication or a question about how the site is funded.
What we cannot help with
Anything to do with an order. KAROO ALOE never takes payment, never holds stock, never ships a parcel and has no access to any customer record. If an order is late, damaged, wrong or missing, it is between you, Takealot and the seller listed on the product page — in this case Queen Esther's Beauty. Takealot's help centre is the fastest route, and their policy covers a parcel that arrives damaged or not as described even where a seller marks an item non-returnable.
Medical questions
We cannot answer them, and we will not try. A reaction, persistent swelling, itching or any change in vision belongs with a pharmacist, a GP or an optometrist the same day. Nothing on this site is a substitute for that.
Response times
- Corrections
- Usually the same working day, because they are the only mail that can mislead somebody else while it sits unread.
- Everything else
- Within two working days. We are a small operation and we do not keep a queue we cannot answer.
Legal and privacy
Requests under POPIA — access, correction or deletion of personal information — go to the same address and are handled as set out on the privacy page.
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